Just8mm.com, the largest provider of 8mm film to DVD transfers in the nation, continued its growth during 2011 by recording yet another year of record 8mm film transfers and sales. The company's internet and walk-in 8mm film conversion service transferred a record footage of 8mm and Super 8 film to DVD and other formats during 2011. In its 10 year history, Just8mm.com has transferred over 35 million feet of 8mm and Super 8 film to DVD, or over 23,000 individual orders. The company will be celebrating our 10th anniversary in April 2012.
In addition, Just8mm.com continued its record of excellent customer service and satisfaction by maintaining its A+ rating with the Better Business Bureau, which is the highest rating that can be achieved.
Based in Longview, Texas, Just8mm.com can be contacted at (903) 297-6363, or at email@example.com
Just8mm.com, the nation's largest provider of 8mm film transfers, continued its growth during 2010 by achieving its highest-ever levels of 8mm film transfer orders and revenues. The company's online and retail 8mm film conversion service transferred a record footage of 8mm and Super 8 film to DVD and other formats during 2010. In its 9 year history, Just8mm.com has transferred over 30 million feet of 8mm and Super 8 film to DVD, or over 20,000 individual orders. The company also increased its average order size, as well as its roster of resellers who use Just8mm.com to process 8mm to DVD transfers for their customers. In addition, Just8mm.com continued its record of excellent customer service and satisfaction by maintaining its A+ rating with the Better Business Bureau, which is the highest rating that can be achieved.
Just8mm.com introduced a completely new website design in February 2010. Offering several new features, including a fill-in order form, the new site is much more user friendly and informative.
Just8mm.com, the largest provider of 8mm film to DVD transfers in the United States, saw record levels of film transfer orders and revenues during 2009. Combined with the company's two retail locations in Texas, Just8mm.com transferred over 5.5 million feet of 8mm and Super 8 film to DVD during the year. In the last eight years, Just8mm.com has transferred over 24 million feet of 8mm film to DVD, comprising over 15,000 individual orders. The company also maintained it's A+ rating with the Better Business Bureau, which is the highest rating given.
Randy York, owner of Just8mm.com, commented "Once again, we were very pleased with the growth in our business this past year. We saw strong growth all year, but particularly towards the end of the year, as we processed over 500 orders in the month of December alone. November and December revenues increased 65% over the same period last year, and our average order size also increased substantially. We also saw increases in the number of repeat customers, as well as in the number of resellers using Just8mm.com to process 8mm to DVD transfers for their customers. Just8mm.com continues to be the best combination of quality, value, speed and service available for 8mm film transfers."
Just8mm.com is a Longview, Texas based provider of 8mm film to DVD and Super 8 film to DVD transfers. For more information, please call (903) 297-6363.
Just8mm.com, the nation’s largest provider of 8mm film to DVD transfers, grew its 2008 internet sales volume by over 30%. Together with the company’s two retail locations, Just8mm.com transferred over 4.1 million feet of 8mm and Super8 film during the year. Since inception, the company has transferred over 16 million feet of 8mm and Super8 film.
Despite the sharp increase in 8mm to DVD transfer volume, Just8mm.com continued its high level of customer service and support. The company was awarded a Gold Star Award by the Better Business Bureau for having logged zero complaints over the last three years. In addition, the company was given an A+ rating by the BBB during 2008, the highest rating that can be given.
Just8mm.com made no increases to its pricing during 2008, the second full year of no price increases for 8mm to DVD transfers.
Randy York, owner of Just8mm.com, noted “2008 marked a continuation of the strong growth we have experienced over the last several years. Although the poor economy certainly impacted this growth towards the end of the year, what we noted was that consumers continued to shop for and purchase our 8mm to DVD transfer services. Our customer count increased 28% during the Christmas season (November and December) compared to last year, although the average order size decreased slightly, as customers throughout the country pulled back their holiday spending due to a difficult economy. It is notable, however, that January 2009 has started off particularly strong.
We continue to be very proud of our commitment to customer service. Any company that has experienced our rapid growth over the last seven years is going to make mistakes occasionally, and Just8mm.com is no exception. We believe that what sets us apart is how we handle those mistakes. We strive to always treat our customers with respect and fairness, which is why our customers have honored us with their repeat business and referrals, and why we have been honored by the BBB with a Gold Star Award and A+ rating. Just8mm represents the best combination of value, quality and service available for 8mm to DVD transfers.”
Just8mm.com is a Longview, Texas based provider of 8mm film to DVD and Super8 film to DVD transfers. For more information, please call (903) 297-6363.
Just8mm.com, one of the largest firms in the U.S. specializing in the transfer of 8mm film to DVD, announces it is fully operational after Hurricane Ike.
Randy York, owner of Just8mm.com, noted that “After sustaining 70 mph winds in the East Texas area on Saturday from Hurricane Ike, our business had no electricity for approximately 48 hours into Monday, September 15. As of Tuesday September 16, power and telephones have been restored and we are fully up and running. We incurred no wind damage or water damage whatsoever. Our Longview facility is housed in a stand alone cinderblock building, which is very robust. Although the lack of electricity has put us a couple of days behind in processing customers’ 8mm to DVD orders, we expect to be back on schedule by the end of this week.”
Just8mm.com is a Longview, Texas based provider of 8mm film to DVD and Super8 film to DVD transfers. For more information, please call (903) 297-6363.
Just8mm.com, one of the largest firms in the U.S. specializing in the transfer of 8mm film to DVD, announces another record year of 8mm film transfers, and continued growth into 2008.
Just8mm.com transferred over 3.5 million feet of 8mm and Super8 movie film to DVD in the 2007 calendar year, bringing its cumulative total of 8mm to DVD transfers to over 12 million feet since inception. The company also added approximately 30 retail partners to its roster, bringing the total number of retail partners to approximately 80. These retail partners offer 8mm film to DVD transfer services to customers in their local markets, and then outsource the work to Just8mm.com, which is located in Longview, Texas.
The company also logged another year of outstanding customer service. Despite the sharp increase in 8mm film transfer volume, Just8mm.com had zero complaints filed with the Better Business Bureau in 2007. Since inception, the company has never had a complaint filed with the BBB, and is a BBB accredited business committed to achieving the highest level of customer satisfaction.
Randy York, owner of Just8mm.com, noted that “Just8mm.com grew substantially in 2007, yet we not only maintained our 6 business day turnaround policy for 8mm and Super8 to DVD transfers, but also continued to provide excellent customer service, as evidenced by our reputation with the BBB. We continue to add competent, service-oriented people to our team and to thoroughly train them in both the technology we utilize and in providing customer satisfaction. We have increased our transfer technology staff by 50% in the past year in order to meet our continuing growth.
In August 2007, we were pleased to be featured in a New York Times article on digital archiving as a major provider of high quality 8mm film transfer services. I believe Just8mm.com continues to be the best combination of high quality, low price and fast turnaround for 8mm film to DVD transfers.”
Just8mm.com is a Longview, Texas based provider of 8mm film to DVD and Super8 film to DVD transfers. For more information, please call (903) 297-6363.
Response to negative marketing by one of our 8mm transfer competitors.
In the normal operation of our 8mm to DVD transfer business, we would normally not respond to negative, misleading comments about companies in this industry from a competitor. We believe the reputation of Just8mm.com in providing high-quality 8mm to DVD transfers speaks for itself. But you don’t have to take our word for it -- look us up at the Better Business Bureau website. We are a BBB Accredited business, and have been awarded the BBB Gold Star award twice due to our excellent reputation with them in providing 8mm film transfers.
That said, we often receive phone calls from customers who have been confused and misled by a specific competitor’s website which contains multiple exaggerations and outright blatant lies about companies and methods used in the 8mm film transfer industry. In almost all instances, we are easily able to educate the customer and correct the misinformation they have been given by the 8mm film transfer website in question. In addition, as shown in the following pages, there is an abundance of third-party evidence refuting the exaggerations, distortions and lies contained in the competitor’s site.
I am not going to mention this company or its owner by name, but most people who have performed web-searches for 8mm film to DVD transfer services would have seen his site listed, and it’s eye-catching title “Dirty Little Secrets” (DLS). His so-called tutorial is intended to create fear among consumers by calling into question the transfer methods of other 8mm to DVD transfer companies, like Just8mm.com. Unfortunately, because the DLS site contains a significant amount of content (wrong as it may be), it tends to rank very high in search engine results for 8mm to DVD transfers, thus creating the confusion and misinformation which higher-volume 8mm and Super8 film transfer companies like Just8mm.com have to deal with.
First we would say to be wary of any business in any industry which attempts to garner business by disparaging its competitors. We believe this is a sign of insecurity in a company’s own abilities or services, and for most consumers this tactic is a huge “red flag” that perhaps something is not quite right. This is why so many 8mm and Super8 film transfer customers call us, and do business with us, after visiting the DLS 8mm film transfer site. If I go ask for quotes to repair my car, and one of the repair shops starts out by saying that everybody else is doing it wrong and they are the only ones in town that does it right, I would immediately question that company’s ethics and credibility and go somewhere else.
There are literally hundreds of companies offering 8mm film to DVD transfer services, and to believe that there is only one company in the country who knows how to do it right is just not reasonable. The DLS site begins its “tutorial” by referring to all other companies in the 8mm film transfer business as “transfer mills”. We are not sure what that means exactly, but strongly suspect that he labels any company who does more 8mm transfer business that he does as a “mill”. We can tell you that the way Just8mm.com operates is nothing like a “mill”. Like most of our 8mm film transfer competitors in this business, we strive to provide the best customer service experience possible, and we strive to produce the absolute best quality 8mm transfer available. Again, we defer to our BBB Accreditation and Gold Star awards. The Dirty Little Secrets company is not a member of the BBB, and as such is not responsible for abiding by BBB standards.
We would also be wary of an 8mm film transfer company which refuses to post its prices on the site. The DLS site requires customers to email film information and then wait for a price quote on their 8mm to DVD transfer. Just for fun we tried this. After five days, we still had not received a response. After doing a little research about the DLS site, we found that this was not unusual, based on comments by prior customers, and that their prices are substantially higher that those of Just8mm.com. Why would a company not post its prices for everybody to see? Probably because their prices are so high that a customer wouldn’t spend much more time at the DLS site after they saw them. Other red flags to us include the fact that the owner of the DLS site splashes his own photograph all over the site, along with a long string of professed degrees and/or certifications (What on earth does a psychology degree have to do with 8mm film transfer? We have no idea.), and several negative comments from prior 8mm transfer customers on various blogs and discussion groups throughout the internet. These include complaints that the Dirty Little Secrets site takes up to six months to complete an 8mm film transfer order, as well as other complaints such as this one which you can find at mediacollege.com: http://www.mediacollege.com/forum/showthread.php?t=2763.
OK, now for the details. In summary, the sales pitch the DLS website attempts to convey is that (1) your 8mm and Super8 film is rapidly deteriorating, (2) transferring 8mm film footage to DVD is not acceptable because it “throws away half of your movie film”, (3) the DVD has an unusually short life which is not acceptable as an archive, and (4) MiniDV tape is the best archive medium for 8mm film transfers. On all of these points, we disagree in the strongest possible terms.
8mm film deterioration:
Your 8mm or Super8 film has an incredibly long shelf life if it is stored in reasonable conditions. On a daily basis, we transfer 8mm film from the 1950’s and 1940’s. In addition, we regularly transfer both 8mm and 16mm film from the 1930’s, and on occasion films from the 1920’s. These films have survived undamaged for 60 to 80 years. We can say from our experience with absolute certainty that far less than 1% of these 8mm films have noticeably deteriorated. In most cases, the “vinegar syndrome” that the DLS site mentions is due to 8mm film that has been stored in metal canisters in a hot, humid, non-air conditioned environment (usually a garage or shed). Typically, what has happened is that moisture has caused these metal cans to rust, and the rust has sealed the can. Once the can is sealed by rust and air cannot circulate in and around the can, problems with the 8mm film can occur. However, we can’t emphasize enough how rarely this occurs. The DLS site is attempting to incite fear that the destruction of customers’ 8mm film is imminent, which is simply not true.
The DLS site goes on to state that “Vinegar Syndrome is contagious: Other film can be "infected" -- through the air”. We believe this is an amateurish comment with no basis in fact. It is true that when we receive an order of damaged 8mm film there are normally several 8mm reels with damage. However, to say this is evidence of some sort of spreading contagion discounts the fact that the reels were most likely stored in the exact same conditions (i.e. the same box) which caused the damage. It’s like saying that because my brother and I were in a car wreck and we both received injuries, my injuries must have been contagious to my brother. It’s simply false logic.
We recommend storing your 8mm and Super8 films in a climate controlled environment (for example, in a closet of your air-conditioned home), and removing large 8mm and Super8 reels from their metal canisters for long term storage. If you do this, the film that has already lasted for years will continue to be viable for a long time to come.
8mm transfers to DVD:
The DLS site states that by transferring 8mm and Super8 film to DVD, half of the resolution of the film is lost forever. This is untrue. To quote from the DLS site:
“Each one of the "little pictures" in your film is made up of hundreds of little lines. If I throw out every other little line to fit your film to a DVD, I have thrown away half of your film, haven't I? That's what MPEG2 compression does.” “DVDs are not "high resolution"” “DVDs are NOT made up of "full frame pictures" -- like your film”.
While it is difficult to follow his reasoning, I believe the DLS site is attempting to argue that interlaced video is insufficient in recording full-frame 8mm (progressive) film. He also argues that because of video compression, much of the information on the 8mm film is lost and artifacts are created. These are both incorrect conclusions.
We will begin by telling you that 8mm and Super8 film is among the most “compressed” formats ever created. Image compression, in simple terms, is nothing more than stuffing a large amount of information into a small space, and then being able to retrieve a reasonable facsimile of that original information later. Using a lens and filmstock, 8mm and Super8 film cameras compressed a real life image that ranged anywhere in size from a few feet to hundreds of feet across into an 8mm film image about the size of a pencil eraser. Then, upon playback that tiny 8mm film image was projected back into a larger image. In compressing the image to 8mm film, the smallest level of detail is a film grain. (The DLS site incorrectly states that 8mm and Super8 film is “made up of hundreds of little lines” -- 8mm film is actually composed of hundreds of tiny grains). So the point to be made is that, in doing an 8mm film transfer, so long as the transfer method is able to pull out sufficient detail to show individual film grains (which our method does), there is no higher level of resolution that can be obtained. Another way to say it: a DVD shows thousands of pixels, so it can obviously pull out enough detail to show hundreds of grains.
Think of it this way: If I scan a newspaper on a flatbed scanner, then enlarge the image on my computer, the maximum level of detail I will be able to see is the little ink dots that make up each letter of each word. Increasing the resolution in my scanner will not yield additional information about each word, since we have sufficient resolution to see the dots. This is the same with 8mm film to DVD transfers. If you can see the 8mm or Super8 film grains, then you are seeing the maximum level of detail.
If DLS is also attempting to mislead by concluding interlaced video “throws away half of your film” then, again, this is an outright falsehood. Both DVD and MiniDV tape use interlaced video. What this means is that in a video signal, row after row of horizontal lines make up the image. If you number these lines sequentially, what happens is the odd numbered lines will change, then the even numbered lines will change, then odd, then even, and so on. This is what creates the motion in video. This changing happens at an incredibly fast rate of 60 times each second. 8mm and Super8 film runs at a rate of anywhere from about 12 frames a second to 18 frames per second (a small percentage of Super8 sound film runs at 24 frames per second). So what winds up happening is that in a video signal, each frame of 8mm film gets recorded up to five times each before changing. The conclusion that transferring to DVD simply discards half of the film is not only wrong, it is completely opposite of what actually happens – each 8mm film frame is recorded several times over.
DVD useful life:
There are an abundance of conflicting claims about the longevity of DVD discs. Most DVD manufacturers claim that, if stored properly, their DVDs will last 100 years or more. To quote from the US Department of Commerce, National Institute of Standards and Technology Publication 500-252, Page 13:
"Among the (DVD) manufacturers that have done testing, there is consensus that, under recommended storage conditions, DVD-R discs should have a life expectancy of 100 to 200 years or more."
In addition, many DVD manufacturers openly make the same claim on their own websites. We primarily use high-quality Verbatim DVDs, and this is what they said in November 2007 about the expected life of their DVDs in a published Q&A:
“1. What is the average lifetime for a standard CD (industrially pressed and self-burnt)?
Tests on expected storage life conducted in house using climate chambers show a durability of approx. 100 years, both for CD-R and DVD-R. This applies to discs stored under certain conditions, with the original burning quality naturally also playing an important role. In that respect, there are preferred burner/media combinations. The method of storage also plays an important role (upright in a jewel case, at approx. 20 – 25°C and 55% relative atmospheric humidity, protected from light, smoke-free etc.).
Each use of a CD-R/DVD-R will normally shorten its useful life, as minor damage such as scratches, fingerprints, dust etc. is difficult to avoid. Careful handling of media is therefore advisable to prolong the discs’ working life. Given the direct influence that the user has, however, no fixed period can be given here. ”
“9. In your opinion, which currently available storage media is the most stable in the long term?
For standard applications, we recommend the redundant storage of important data on DVD. “
If you understand that a DVD is a solid-state media, not reliant on magnetism to store data, and is encapsulated on all sides, such a long life makes sense. It really is more similar to a record or album than anything else (obviously DVDs are read with a laser beam instead of a record needle).
However, there is also a lot of information from users and bloggers which conflicts with the data given by the DVD manufacturers. Many DVD users and bloggers say that they are having problems playing DVDs that were burned just a few years ago, and there seems to be problems with some DVDs coming apart at the edges, allowing air to corrode the information layer within the discs.
So who is right? In my opinion they both are. We believe that the vast majority of problems seen by DVD users are caused by improper storage and handling. In general, the same conditions that will shorten the life of your 8mm and Super8 film will also shorten the life of a DVD – high heat, high humidity and improper handling. If you store your DVDs in your car, or in the garage, or if you touch and scratch the underside of the DVD, or store it out of the case on top of a hot television, you are going to shorten the DVD’s useful life. Secondarily, we believe many of the problems are caused by using inexpensive, off-brand or unbranded DVD media. So the lesson is this: Use high-quality branded DVD media for 8mm transfers, carefully store and handle them, and your DVDs will last a long, long time. It also probably makes sense to periodically migrate (re-copy) your DVD to another DVD, just so that the information is never stored on a DVD more than a few years old.
Of course, nobody can say for sure how long DVDs will survive as the dominant media format. Just as records and albums are no longer the dominant audio media, there will come a day when DVDs are replaced with another format. The exact same thing happened with the 8mm and Super8 film which are the subject of this whitepaper. HD is the next format, but the great news is that nearly all HD disc players are backwards compatible with the existing DVD format, so the DVD format will be around and relevant for many, many years to come.
MiniDV useful life:
By far the biggest outright fabrication on the DLS site is the claim that MiniDV tape is the best media for archiving your 8mm film transfer. To quote from the DLS site:
“MiniDV uses Digital Video (DV) format. DV is now THE 1) high resolution and 2) full-frame STANDARD of the consumer, prosumer, and industrial video industry. Because it is 1) compact and 2) tough and 3) has a long shelf life”
“Overall, MiniDV meets the three criteria for archiving better than any other widely available media. This is why we chose it.”
“For years now, we have been the only consumer advocate in our industry -- pleading the virtues of digital longevity of digitizing to metal particle tape”
The first thing we will say is that at Just8mm.com, we do offer an option to receive your 8mm film transfers on MiniDV tape. This is provided primarily as an easy way for customers with MiniDV camcorder equipment to capture their footage, via a firewire, to their computer hard drive for editing. However, due to our direct experience with MiniDV tape, we do not recommend that customers use MiniDV tape as an archive for their film.
In addition to our website, Just8mm.com, we operate two retail business locations that transfer nearly every video and audio format to DVD. These locations, which operate under the name DVD Memories, are located in Longview, Texas and Tyler, Texas and each has done a substantial amount of videotape transfer business to DVD.
We can tell you from our direct experience that as the thickness of videotape decreases, the lifespan of the tape decreases. We often transfer VHS tapes, and can say that most of them will last at least 20 years with minor deterioration. At about 25 years, however, we start to see some real deterioration problems with VHS tapes. In the late 1980’s/early 1990’s, the 8mm videotape format began to become widespread, which is thinner than VHS tape. Our experience, again obtained first hand from a very large sample of 8mm videotapes, is that most will show moderate to severe deterioration at about 12 to 15 years. Many of these tapes show problems at as few at 10 years. MiniDV tape began to be widely used around 7-8 years ago, and is even thinner that 8mm videotape. We already are seeing significant deterioration in these tapes after about 5 years or less.
The problem with using any videotape as an archival medium is that (1) they rely on magnetism to store data, and more significantly (2) they rely on adhesive to attach magnetic particles to a sublayer. Over time, the adhesive fails, as all adhesives eventually do, and the metal particles flake off the tape. This effect is well documented. In general, the thinner the tape, the shorter will be the lifespan of the adhesive, and the shorter the lifespan of the data on the tape. But don’t just take our word for it. Research the issue for yourself. This is a small sample of what you will find:
“Lately, we've been noticing an unusually high number of MiniDV tapes exhibiting pixilation of the image. There is a LOT of information crammed onto a small area of tape. The least amount of tape deformation caused by a misaligned machine or improper tape tensions can easily spell disaster. The small tape plus high data densities, results in these formats operating on the "thin edge of success". Another 10 years will tell the tale, but based on our observations so far, the prognosis for long term reliability of the small digital consumer tape formats is questionable.”
From the Association of Moving Image Archivists:
“Many of the smaller digital videotape formats use very thin tape. An advantage of thinner magnetic tape is that it allows for increased information storage capacity per cassette, however this feature does not outweigh the risks associated with thin tape. The thinner tapes are more susceptible to damage and, once damaged, are more difficult to repair. Tapes thinner than approximately 10 microns are not advisable for archival material.”
“The chemical breakdown of videotape binders or coatings due to hydrolysis has been well documented. The binders absorb atmospheric moisture and release acids and alcohols that act as catalysts hastening deterioration. Acids may be present from the tape itself or contracted from common pollutant gases. Aged tapes are more hygroscopic than newer tapes in their ability to absorb moisture. Hydrolysis weakens the binder causing particle shedding, dropouts, and eventual loss of the tape through
severe degradation. High humidity increases the rate of moisture absorption; it increases tape pack stresses, distortion, tightness, and dropouts form debris and exudations; and, it results in clogging, sticky shed syndrome or "stiction", scoring, and head wear. High temperatures can also cause damage such as increased tape tightness, pressure, distortion, dropouts from wound in debris, layer to layer adhesion, changes in dimensions, all of which promote tracking errors.”
“A group of the world's leading audio preservationists have warned that tape-based digital recording media… is not reliable for long term archiving.” (Although this discussion relates to storage of audio files, it also applies to video data stored on magnetic tape)
“Besides the inaccessibility of tape, there is the risk of storing important archives on a medium not intended for permanence. Tape is used for periodically overwriting files, not for preserving valuable fixed content in a permanently etched, unalterable form. Unlike certain types of optical media (DVD), tape is not native WORM compliant, and tape is susceptible to environmental influences such as magnetic interference.”
“Feiner, the former longtime proxy of Pacific Title, says when he worked on studio feature films he found missing frames or corrupted data on 40% of the data tapes that came in from digital intermediate houses. The tapes were only nine months old.”
And then, on the DLS site itself, is a direct contradiction that MiniDV tape is an acceptable archival format:
“The great tragedy is that almost all footage now on VHS and DVD does not qualify, and will be lost to future generations.”
DLS is, incredibly, claiming that VHS tape (which uses magnetic particles joined to a sublayer by an adhesive) is not acceptable, but MiniDV tape (which also uses magnetic particles joined to a sublayer by an adhesive) is acceptable. Amazing. In spite of the overwhelming evidence that MiniDV tape is not an acceptable archive, the DLS site creator goes on to state that
“As the archive world, including the Library of Congress and IBM, now take a firm stand against DVDs as an archive medium, stating that only film footage preserved on digital metal particle tape will stand the test of time, we now rest our case -- triumphantly -- against the damages to our domestic archives”.
“As you can see, we went a different direction -- focusing on digital master tapes -- which has now been applauded, and adopted, by the digital archive industry.”
In light of the overwhelming evidence contradicting him, these are truly astoundingly incorrect statements. In his terms, they are “Big Whopping Whopper Lies”.
As we said at the beginning, we would normally not respond to an individual competitor making false claims about Just8mm.com and other companies in the 8mm to DVD transfer industry. However, the scope of these false claims is so great that we felt this discussion was necessary to refute the DLS site and eliminate confusion in the marketplace. The majority of companies in the 8mm to DVD transfer business are reputable and do a good job. You should therefore make a decision about which 8mm to DVD transfer company to choose by weighing other factors such as price, turnaround time, reputation and customer service. We believe Just8mm.com compares very favorably in all of these categories. If you have a large quantity of film, by all means send a test reel or two to the company your choose prior to committing to a large purchase. We do this for customers all the time, and almost always earn their repeat business.
The Just8mm.com team